Returns & Exchanges

At Water eStore, we want you to be completely satisfied with your home hydration solutions. If you are not happy with your purchase, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.

• 2.
  Pack Your Items

  Carefully place the unused water filtration systems or accessories in their original packaging, ensuring all manuals and components are included.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any previous shipping marks.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your replacement item within 5-7 business days.